FAQs

Ordering & Delivery

How do I place my first order?
What areas do you deliver to?
Can I pre-plan a delivery or choose a future delivery date?
When is the weekly order deadline?
Can I make changes to my subscription or delivery?

Product Options

Can I customise my box?
Are there organic options available?
Can I add extra items to my box?
How do swaps work?
How do subscription discounts work?

Referral & Community Support

How does the referral program work?
What is the “Donate” button for?

Customer Support

How can I get help if I have a question?
Can I track my delivery?

Other Questions

Where does the produce come from?
How does Cotswold Veg Box support sustainability?
How can I make the most of my order?
How do I pay for my orders?
Can I amend and cancel my order?
I have a discount code, how can I use it?
How will I know if my order is confirmed?
I have problems adding items to my shopping cart?